Wrong size?
Size questions are easiest on WhatsApp — we will check what is available for you.
Returns & exchanges
Easy to ask, easy to sort.
If something is not quite right, tell us. We will help you work out the best next step.
How it works
Four simple steps.
Please contact us as soon as your order arrives.
Message us
WhatsApp us your order number, and photos if something looks wrong.
We review
Our team checks your request and tells you what applies to your order.
We confirm the next step
Exchange, replacement or another solution — we guide you through it.
Sorted
We keep you updated until your issue is resolved.
Common situations
Which one is you?
Damaged or incorrect?
Send us clear photos and we will make it right.
Custom-tailored piece?
Made-to-measure orders are handled case by case. Please speak to us before ordering.
About tailoringQuestions
Returns, answered.
How long do I have to ask for an exchange?
Please message us as soon as your order arrives. We will confirm what applies to your order.
How do I start?
WhatsApp us with your order number. Photos help us resolve things faster.
Can I exchange a custom piece?
Custom pieces are made for you, so we handle them individually. Talk to us before you order.
Need a hand?
We are one message away.
Tell us the occasion, your size and your mood. Our team will suggest pieces that suit — and tailor to measure if you want it just right.